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I seem to have lost several levels. Can you please help me restore it?
Thanks @Laura and @Tracy for passing this on to me :-)
@Annielet's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted.
Have a lovely week!
Hi Annie !! Since the trouble shooting didn't work for you, I'm passing your complaint on to the moderators, so they can check your account, and help you get your progress back. Thank you, and have a great day !!
Hi Annie! A lot of connection/level issues can be solved by making sure you are connected to either FaceBook or the Kingdom. It might help to disconnect then reconnect to see if that solves the problem. If not, you can try clearing the cache on your computer (laptop, desktop, tablet, etc.) or on your phone and then reconnecting, which solves a lot of the issues. If not, I can elevate this to an admin to see if they can't help get your progress back to where it was before! Thank you so much for writing to King Care and I hope you have a wonderful day!
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Hello, the game froze in the middle of a game. How can I avoid losing my progress when I can't move any blocks?
Hi All I have a question that I'm hoping someone can answer. On the win 10 app I earn boosters but when I play the facebook version on a browser I get no boosters whatsoever no matter what. Can I fix this? TIA
NNo rewards are given anymore, what's up with that, not fair
Why haven't I received any rewards for reaching level 10 000
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
