I never, ever am credited for my free hour plays. Ever. Why?

Andrea_Beatty

Whether it is a free hour play earned from didi, or a treasure chest surprise, when ever I earn them I am never credited with an hour of free play. Never, ever...why?  I figure by now you owe me close to 3 weeks of free plays 

Lady_Choo

Hi Andrea, I apologise for the delay in a response. 

Can you let me know which device/OS you are playing on please as we need to start with some troubleshooting. 

Thank you