Candy crush jelly crush 1597 is broken

Chi_Dixon

Somewhere around the last 7 to 10 moves, Liquorice Larry gets stuck in an infinite loop, trying to make a move that doesn’t work over and over. The only way to stop it is to reset the game - lose the life and any boosters you’ve used no matter how far you’ve gotten. Why do your glitches always cost me money?

Chi_Dixon

Update: now it's happening randomly, not when 7 to 10 moves are left, just now it was one move in.

Xarly

Hi Chi,

I've sent you a private message (check for the envelope on the top right corner of your screen, if you are on the phone you might have to tilt it to see it). In the meanwhile, if you could record what happened and send it to us it would be of great help. If you need support on how to do that it would be much appreciated.

I'm sorry for the inconvenience, but this seems to be a new issue and you seem to be the only case. May I suggest you clear the browser data and cache? (I presume from your tagging that you are playing from a computer on Facebook)

Cheers,

Xarly

frankiesanzo

Hi Chi,

I've sent you a private message (check for the envelope on the top right corner of your screen, if you are on the phone you might have to tilt it to see it). In the meanwhile, if you could record what happened and send it to us it would be of great help. If you need support on how to do that it would be much appreciated.

I'm sorry for the inconvenience, but this seems to be a new issue and you seem to be the only case. May I suggest you clear the browser data and cache? (I presume from your tagging that you are playing from a computer on Facebook)

Cheers,

Xarly

Same level is doing the same thing for me!

Pam_Watkins

I have recorded this happening. How do I send the vidoe to support please?

Xarly

Great Pam!

If you could upload it to a file hosting service like Dropbox and share the link with us it would be awesome.

Cheers!

Xarly

Susan_Portner

Update: now it's happening randomly, not when 7 to 10 moves are left, just now it was one move in.

Same here!

Carolyn_Morgan

I also have this happening

MichelleC

This is happening to me as well. The computer won’t let Larry choose a correct candy to move. Just loops an incorrect move over and over. 

Alegzdins

I'm having this same problem as well 

Elina_Sproge

Still happening!!! Any update on a fix?