Lost all data

YoungJin_Roh

I just logged in with facebook at my wife’s phone, then all of game data(at level 949.) and items are gone. What happened? Is there any way to get the data back?

Lady_Choo

Good evening YougJin Roh thank you for posting. 

Was she previously connected to Facebook? Did you log in with her account?

Don't worry you can get the progress back.  Have a look at this link and if you cannot do it yourself you will find the contact details on it, just remember to select lost progress

YoungJin_Roh

I logged in with my another facebook account, and I think that phone has no connection with facebook or kingdom at that moment.

After lost of all, she try to logged in with her kingdom account, but there’s no progress.

YoungJin_Roh

I just restored her phone from itunes backup and resolved this issue.

Lady_Choo

Yay that is good. I like happy endings to issues

Happy playing all