Won’t let me collect the Items in the game to complete

Bungle24

I am on level 756 on candy crush jelly saga and you have to collect orange candies to fill the bubble up to them release an monkling it’s filling the bubble up and not realeasing a monkling so I can’t complete the level help

_Elsa_

Hi Bungle24, please look at this video and let me know if your game isn't doing this:  https://sagalevelhelp.com/candy-crush-jelly/level-756

Is your mobile device up to the latest operating system?  Is your game up to the latest version?