Recovering accounts

Sphinxdinh

Hello. My mom played candy crush jelly, candy crush soda, and candy crush saga on her Iphone 6s plus (IOS 12) but did not save onto a facebook/king account. She deleted and reinstalled it but lost all of her progress. Is there a way to get it back?

red555666

My progress disappeared and sent me back to the beginning on jelly.  How do i recover this?

Xarly

Hi @red555666 and @Sphinxdinh ,

Welcome to the Jelly Community! Have you checked this article here of our FAQs? 

We cannot publicly deal with lost levels so please read the article and follow the instructions there .

Cheers!
Xarly

IreneD

I deleted app and reinstalled but lost my progress.  Would like to get it back.

Xarly

Hey @IreneD ,

Welcome to the Community! Make sure you also check the article above. For restoring your progress, you can also reach out to our Player Support Team.

Cheers and Happy New Year!
Xarly