Having tried support directly I have come to the Community as suggested after disconnecting my facebook profile. The question I asked was as follows:-
My wife and I both have accounts with King using different
email addresses and we have had no problems in the past both playing and
recording our progress. On Saturday morning my wife opened CC Jelly and found
herself at the same level as me (505) where the previous day she had been
around 340. She asked me about it and when I opened Candy Crush Soda on my
tablet I had been moved to 1720 (my wife's previous level) whereas previously I
had been on around 1706. Similarly she had been moved to level 1915 on CC Saga
(my level) from around 1350. I tried logging out and signing in again on our
Fire 8 tablets and found that If I signed in on mine it showed her name but
with my email address and similarly if I edited my profile and signed in again
her device showed my name with her email address and if we changed avatars they
would appear on the others account depending on who logged in last. Now we can
no longer play independently of each other. I've tried resetting the profiles
and changed my password but nothing has made any difference. Clearly there is
some profile corruption and crossover on the server. I might also mention that
I am unable to log into CC Jelly on my tablet getting "There was a
connection error . Try again in a bit." but if my wife logs into CC Jelly
on her tablet it shows with my avatar and my name but her email address. I hope
you might be able to assist in resolving this issue.
I have since tried uninstalling all apps from all devices
and then reinstalling but the problem remains!
