My game will not load, it keeps freezing

kaymom

Hello I see that several other people have had this problem, the game will not load 

kaymom

Hello I see that several other people have had this problem, the game will not load 

firebombmarkus

Hi @kaymom and welcome to our adorable Community 😊 Please follow the instructions on the link below as I believe those steps will help you solve your issue. The last resort is always reinstalling the game but if you do so you will lose all your boosters.

https://community.king.com/en/candy-crush-soda-saga/discussion/244220/game-keeps-freezing-or-crashing-what-should-i-do

Let me know if your issue is resolved. Have a wonderful weekend 🤗

firebombmarkus

Hi again @kaymom I already answered on your previous post. This one is a duplicate, therefore I will close this thread. Thank you for your understanding.

kaymom

Hello, I tried this yesterday and it didn’t work. Also money keeps coming out of my account, which I haven’t authorized because I can’t get in ?

QueenB

@kaymom

Which device are you playing on and can you please provide me your Game ID so I can locate your game records? This link will help you find it here

Thanks