Game not loading on Facebook!(Reported)!

CADART

Since 3 days, I have this error (with the text in french because I'm French). Please help me. I 1030418971 

M_S_807

Sorry,this is the Screenshot!!! Since 3 day`s

QueenB

Thanks for the heads up @M_S_807👍

There seems to be an issue which is unfortunately affecting this game on game on Facebook! 

Rest assured however, the game team is aware of this, and working hard as they can to solve this but we don't have a timeframe for a fix just yet.

In the meantime, here are your options:

- Play on Mobile device (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

- Download the game from Microsoft Store here (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

Please note that Boosters and lives do not get synced!

Once we know more, we'll update you all, thanks for your patience 😉

marmarmar2

1. here is the image/ this is through the face book interface

Legs1974

My candy jelly game has frozen for 2 days and I’ve tried everything and it won’t budge

QueenB

Welcome to our Community @CADART 😃

Have you by any chance tried clearing the cache of your browser? http://www.wikihow.com/Clear-Your-Browser's-Cache.

CADART

I've done this before to post my question (I've read this in another post). It didn't work.

Gaétane_Lacroix

Bonsoir j'ai le même problème depuis 3 jours moi aussi j'ai vider la cache et rien sa fonctionne pas . J'ai même fait un redémarrage après avoir vider la cache . Rien 

M_S_807

I hava Since 3 days,the same Problem!!! I have this error (with the text in German because I'm from Germany). Please help me.I claen my Cache orady and still have the same,wath can i do? Greetings

M_S_807

I hava Since 3 days,the same Problem!!! I have this error (with the text in German because I'm from 

M_S_807

Sorry,this is the Screenshot!!! Since 3 day`s

M_S_807

The 2 posts are together us one,my Question again is how to FIX this poblem? I claen my Cache ,but still the same Problem!!! Plaese help me,wath can i do? Thank`s for helping soon

M_S_807

M_S_807 said:

Sorry,this is the Screenshot!!! Since 3 day`s

Is not the Answer,still need Help

M_S_807

It is impossible to load the Game ! Plaese how can i FIX it ? I claen my Cache but still the same PROBLEM like ather Users` ! The Sreenshot is the same , just in German , i am from Germany Plaese HELP me

QueenB

Thanks for the heads up @M_S_807👍

There seems to be an issue which is unfortunately affecting this game on game on Facebook! 

Rest assured however, the game team is aware of this, and working hard as they can to solve this but we don't have a timeframe for a fix just yet.

In the meantime, here are your options:

- Play on Mobile device (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

- Download the game from Microsoft Store here (make sure you remember to connect the game app to Facebook or Kingdom so your progress can sync).

Please note that Boosters and lives do not get synced!

Once we know more, we'll update you all, thanks for your patience 😉