(THIS IS NOW FIXED) Unresponsive Screen on Mobile!

firebombmarkus

@Tamrajan Thank you. I will ask you to do some troubleshooting steps and let me know if they helped.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Tamrajan

The game is this way on both my iPhone & iPad. Does this give you an idea what might be wrong?

firebombmarkus

@Tamrajan Did you try the troubleshooting steps on any of your devices?

Tamrajan

I rebooted both devices, checked storage,etc. I didn’t do the last step of deleting the app on both devices. Would that make sense?

firebombmarkus

@Tamrajan Sometimes it's the only way to solve the issue but it's always the last step we recommend since you will lose your boosters. I will tag our Community Moderator @QueenB and we will wait for her together to see if she has some solution so don't do anything yet. Thank you for your patience and understanding 😊

Crimson_Dawn

Hello, @Davezmom! I don't know much about technology, so I can't help you much in that department. But I did find this thread posted by the Community Team that might help. I hope this answers your question and that you have a great day!
https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest

QueenB

@Davezmom Could you please get back to me with the following details so I can look in to this for you?

Apple:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage you will see the storage capacity of your device and how much you still have available.

Thanks  

QueenB

Thanks for flagging this @firebombmarkus👍

@Tamarajan Can you please get back to me with the game app version you have installed so I can look in to this for you?

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > select the game> Make a note of the version number

Thanks  

Retroesque

Candy crush jelly, played 1234 successfully the screen faded, flag moved to 1235 and now I can’t touch anything on the screen ... have tried all the ‘fixes’ except reloading because I can’t work out if I’m backed up to Facebook ...

I also had these numbers on the bottom left of the screen in white ... see photos below faded and numbers 

Please help

Floellar123

I’ve just reached 2604 but cannot play it as the screen stays as shown below. The graphics move slightly but I can’t press anything. This is the same on both phone and tablet. Both have been restarted but I still see this when the game opens