Which device are you playing on and what is the game app version you have installed? Can you also add a screenshot of the pop up that you get here so I can have a look please?
Hi @greeneteam22, welcome to our community. I would like to take a moment to offer you a message
for all newbies to learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.