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Lost boosters

phplee
phplee Posts: 3

Level 1

Hi all

I recently had to uninstall and reinstall Candy Crush Jelly Saga as the game kept freezing. After reinstalling and logging back in with Facebook, the boosters that I had built up had all gone. I had 10 colorbombs and 10 coloring candy.

I emailed the support desk for advice and was referred here.

Is there anyway I can get back the boosters?

Answers

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Hello, @phplee! Unfortunately, King does not reimburse lost lives or boosters. If you purchased those boosters, they will get them back to you. Sorry to have to tell the bad news, but I hope you still have a great day!
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @phplee and welcome to our adorable Community 😊 I want to use this opportunity to redirect you to a post written by my friend and a fellow Superstar @Elsa where you can find all the useful information for Jelly Saga section of the Community.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/258890/newbies-this-message-is-for-you

    We have a great team of helpers around the Community so please don't hesitate to ask if you need help with anything. Have a wonderful day 🤗


  • _Elsa_
    _Elsa_ Posts: 37,338
    Hi @phplee, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Hey! Would you like to give us your opinion?