Problem with level 2638

mary_lili

Hello
I finished level 2638 with 3 stars but tge next level did'nt unlock.
Please help me!

_Elsa_

Hi @mary_lili,

I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

How are you able to get that high up in the game?  OMG!  You are some strong player!  Are you seeing stars on level 2638.  Sometimes the avatar might get stuck on a level.

If you are seeing the stars then please write back here and I'll offer further direction.

mary_lili

Hi
Thanks for your comment.
Yes i see the stars.They are 3.

QueenB

Hi @mary_lili😃

Can you do me a favor and get back to us with a screenshot of the game map showing your profile picture so we can have a closer look? For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks  

mary_lili

Here you are
@QueenB e!

mary_lili

No body for help?? 

QueenB

So sorry for the late reply!

I've tried reseting the game to put you on level 2639 as it looks like your profile is stuck, can you check the game app now and see if it worked?

If you have the game app open already, close it and then open it again.

Let me know how it goes  

mary_lili

 @QueenB
Hello again.
It does not work.
Again in level 2638.
I play my game in samsung note 4.

mary_lili

@QueenB
Hello
I log out my game account
But it is not work again.

QueenB

Hmmm... have you reinstalled the game app @mary_lili?

QueenB

I will also need your game ID which you can find here, thanks