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Allen not working (Confirmed fixed by the Studio)!

I finish a level get a balloon for Allen. He appears to throw reward on next level only it doesn't appear

Accepted answers

Great news all 😃

We've straighten Allen up now so he should be adding your rewards in to your game.

You need to make sure you have the latest game app version installed as well!

Any issues, please let me know 😉

jmansfieldiv

Allen is back! Mine is working now... Three levels so far...

QueenB

Thanks for all the details and User IDs guys 🙌

This has now been passed on to the Studio and they are currently looking in to this feature. Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉

All comments

teamdaddyz

Hello, my Allen is not working its been couple of weeks now.

Please help me out here.

My user ID is

1527101578

My game version is

64b 3.6.3 #5e58373

I am on Android 13. Please help. And my rank is 66 and i am on 1418 level.

Thanks

ica_kruse

So the fact that I had him the whole time until this issue arose means I was just a "chosen one" before? I uninstalled and reinstalled my game losing everything (before I saw that I should not do this) and when I started playing levels again, saw the screen showing how I "should" get him, but you are saying he only randomly shows up for some people? That is a clever way to not fix a bug.

QueenB

@ica_kruse, it sounds like you might not have access to Allen event this time 😟

Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time.

If you do not see this special event in your game at the moment then rest assured it'll be coming your way soon in the future!

We'd like to reassure you that sometimes you'll have features which other players do not, so we try to make sure you won't miss out on the fun.

I'd love to be able to manually add this feature to your game, but I'm afraid here, we have no control over how these groups are selected or chosen.

I understand this might not be appreciated by all our players, but our Game Studios are constantly testing new features and concepts and we believe that this is the best way for us to improve our games, challenges and gaming elements in the future.

firebombmarkus

@ica_kruse Thanks for letting us know. I will tag @QueenB to check it out tomorrow.

ica_kruse

Mine is updated now to 2.27.7 but I still do not have Allen.

firebombmarkus

Yaaaay that's awesome 😊 Thanks for letting us know @ScottieCat

ScottieCat

Update this morning and Allen is back! Good to see him working after 3 weeks without him. Needed a manual update today.

ica_kruse

So it will be a different version from 2.26.9? Just want to be sure what is waiting for monday.

QueenB

OK guys, the Studio has confirmed that the release has been sent out to the different App stores so it looks like it hasn't been approved yet and should be available on Monday.

We apologies for the misunderstanding and I'll keep you all up to date on Monday when I know for sure the release has been approved and available in the Store.

Image: https://media.giphy.com/media/d6bRMswt9miuQ/giphy.gif

ica_kruse

For me, Allen is still not there. Here is my app version.

QueenB

In this case @ScottieCat, you will have to wait for the release to be available on the App store as we're unable to push updated to specific devices.

firebombmarkus

Hi @klorgus and welcome to our adorable Community 😊 Thank you for the heads-up! Other players might try this too in order to make it work. I am glad that Allen is serving his goodies to you again 😉

ScottieCat

I realise that, usually the game updates automatically, Google Play doesn't work with Kindles, have kept looking in Amazon App store but no updates there, and I don't want to lose all my bars Tec, which I have paid for. You have my ID, anything you can do your end?

QueenB

Sorry @ScottieCat, missed that 🤪

What @klorgus just did to the device, is what I wanted to recommend next as @ScottieCat, your game app is not update so you need to make sure yui have version 2.26.9. installed.

klorgus

Went to Google Play to manually check for updates, and restarted again and finally Allen works. I have Google Play set for automatic updates but I had to force update to make this finally work!

ScottieCat

See my original post - Kindle HDX and Android.

QueenB

Which device are you playing on @ScottieCat?

ScottieCat

I've got version 2.26.8 - no further updates showing up yet.

Creative_Elsa

My Allen never left my game so I was very lucky.

QueenB

Thank you @firebombmarkus!

The Studio has requested to make sure you all have the latest game app version v2.26.9 installed, which was released to fix Allen.

Can you all do me a favor and post a screenshot of the app version you have installed showing that you have v2.26.9. installed so I can report his back to the Studio?

Thanks 🙏

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Accepted answers

QueenB

jmansfieldiv

Allen is back! Mine is working now... Three levels so far...

QueenB

All comments

QueenB

Welcome to our Community @Beepbeeps98😃

Was it a one time thing or is this still persisting?

Jmr3284

I've exactly the same problem since yesterday.

Beepbeeps98

Its persistent. Still no rewards from Allen

QueenB

Thanks for getting back @Beepbeeps98

Can I have your User ID please ao we can have a closer look?

jsim79

Allen shows up with ballons appears to throw but nothing shows up. 2 days now. Uninstalled and reinstalled still same thing.

A77ie

The same thing is happening to me! It's so upsetting, Allen's journey is the one thing that makes this game the most fun!

Jmr3284

Mine is also still persisting. How frustrating.

Jmr3284

I'm having the exact same problem. It's so incredibly frustrating.

ica_kruse

Mine has been doing the same thing for a few days

Jmr3284

Still nothing and no explanation or suggestion of what this bug could be.

Mersobsessions

Allen is not working for me either. Has been happening for a couple of days now.

thepsyn

Same here. All weekend Allen has not been giving me my rewards. Same as the Plant that gives you daily boosters, they just disappear instantly.

safsac

Same here...Allen flies by and waves like he's giving me my rewards but they don't appear. This has been happening since Aug 15. I emailed King customer service but have not heard back from them.

Faith_3

Hi,

I know other people have this problem recently, but I just wanted to say that I also have this issue. Basically, when I win a jelly crush level Allen comes and says I’ve got a reward, and then on the next level he goes through the actions of throwing the rewards on the game board, but nothing appears. I’m play on an iPad mini air 4, updated to the latest update ( iOS 12.4). Does anyone know the reason why this is happening right now?

Thanks

ica_kruse

I have actually uninstalled and reinstalled the app twice and still doesn't work

jmansfieldiv

Same problem here. Anybody got a fix for it?

firebombmarkus

Hi @jsim79 @A77ie @Jmr3284 @jmansfieldiv and welcome to our adorable Community 😊 I am sorry this is happening to you. Please let me know which device and operating systems are you using for playing this game. I will also have to ask you to give me your game IDs. If you don't know, where to find it, follow the instructions on the link below. Thank you.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @ica_kruse @safsac @thepsyn @Mersobsessions @Jmr3284 @Beepbeeps98 and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also have to ask you for your game IDs. If I don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @Faith_3 and welcome to our adorable Community 😊 I am sorry this is happening to you. Thank you so much for the details on the device and OS you are using. I will also have to ask you for your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

adshine16

Hi! I’d just like to add that my Allen the alien is also not working right either. My game ID is 1064249121.

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