Allen not working (Confirmed fixed by the Studio)!

A77ie

Mine's fixed!! Thank you so much!!

firebombmarkus

That's great! @A77ie Thanks for letting us know 😊

safsac

@firebombmarkus, FYI...I was hopeful after reading that @A77ie was fixed...so I tried mine. Sadly, Allen is still not working for me.

firebombmarkus

Thank you @safsac Each feedback is more than welcome for the studio to fix this.

mchamberland

Allen stopped working for me a few days ago too.  Today is 8/20/19.  He throws the candy but nothing appears on the board.  Is there a fix?

firebombmarkus

Hi @mchamberland and welcome to our adorable Community 😊 There is no fix yet but the studio is looking into it. Please follow the instructions on the link below and give me your game ID.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

idontknowwhy

I’m unsure if commenting will help, but I am also having the same issue. Thanks in advance for any help!

mchamberland

Hi @firebombmarkus, yes thank you im still new so havent figured out how to reply directly.  My user id is 7829026284.  Thanks so much for looking into it. 

QueenB

Hi guys and welcome to the Community 😃

This has now been passed on to the Studio and they are currently looking in to this feature. Apologies for the inconvenience caused and thanks for your patience while we look in to this 😉

firebombmarkus

Hi @idontknowwhy and welcome to our adorable Community 😊 Thanks for taking the time to give us your ID.

Faith_3

Hi, I rechecked my id number; it’s 8870620038, thanks

Smitty

This is still an issue. :-(

firebombmarkus

Hi @Smitty and welcome to our adorable Community 😊 You are right, it's still an issue and the studio is looking into it. Some issues can't be solved overnight and it takes time so we need to be patient. I will ask you to give us your game ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

Smitty

1126346917

Laci428

Happening here too! Pictures will not post in order, but you can see he throws out nothing!