Allen not working (Confirmed fixed by the Studio)!

_Elsa_

Hi guys,

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ica_kruse

I have the most recent version update as discussed in previous conversations but I still do not see Allen any more.

ica_kruse

Here you can see I completed the last 2 on my first attempts, but Allen is no where for the next level. 

gar16002

WERE IS THIS ON MY GAME

QueenB

@gar16002 and @ica_kruse, if Allen is not showing up in your game, this means it is not available. However, make sure your game app is up to date so you don't miss out on anything.

ica_kruse

I have the most recent version. But, he should be there. I have had up to 5 levels that I beat on the first try that should produce Allen.

ica_kruse

If the only requirement is that you beat a level without losing a life, and I beat 5 levels in a row without losing a life, then I should have seen Allen multiple times.

QueenB

Oh so you do have Allen now @ica_kruse😃

Can I have your User ID so I can see if Support can double check your records and see if this is the case?

ica_kruse

No, I still do not have Alan. I have not had him since the problem started Almost a week and a 1/2 ago. My user ID is 9978435470. I am on version 

safsac

ARGGH...  Evidently my game automatically updated to 2.26.8
And ALLEN IS NOT WORKING AGAIN! ( yes, I am yelling out of frustration). Come on, now...... please...not again. This is seriously  messing up my game and the enjoyment factor.