Level 1561 candy crush jelly is freezing. I have read your advice. Doesn’t help

trish991trish991 Posts: 2
As above


  • thepsynthepsyn Posts: 3
    yep same here. Second screen it freezes after a couple of goes. closed application and happened again. Between this and Allen not giving gifts... what is happening to your app. Not happy!!!!
  • trish991trish991 Posts: 2
    I backed up the game and deleted it...reloaded.  Still freezes...no updates available....
  • QueenBQueenB Posts: 1,772 Community Moderator
    Hi @trish991 and @thepsyn, welcome to our Community 😃

    Could you please confirm the game app version installed and if you're playing on Apple or Android so I can check with the Studio? 

    I've just tested the level on an Apple device with game app version 2.25.13 and was able to play I need to know which device is having this issue.

    Thanks :)  

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