Game is showing that i have 7 lives but when i click on them they are never there!

titanic

I cannot seem to get in touch with the support team to ask why (for quite a while now!) is my game showing i have 7 lives from friends and when i click on them there is nothing there at all! Anyone help with this please ???

candycrushinit

Hi @titanic and greetings from the community! Did you do anything that makes you lose all your received lives (game crash, game update, glitch, etc)?

QueenB

@titanic, are you playing on mobile or on PC? Sometimes the notification gets stuck so it might look like you have lives but the envelope ends up been empty.