Shows lives on the envelope, disappear when I open it! (FIXED on version 2.31.22)!

urmel71

Dear support,

since a couple of week I cannot seen messages anymore. Although the message notifications shown some new messages by number after open the message box no message appear.

urmel71

QueenB

OK, have you made sure the game app is properly connected to either your Facebook or King account? 

Can you also send me a screenshot of the mailbox when it shows you have a life so I can see how it looks like for you? 
For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks  

Cat-13

I really would like to have my lives back. I've got so many. And I REALLY could use them. Especially since I'm on 1338 which is THE QUEEN! With no lives, gold bars or lollipops and everything is down, I don't have a chance beating her or Larry.The game should give us back our lives once this is fixed.

samtrevmom

I also updated and still can’t get my messages. 

cat9286

I updated October 25 and I'm still having this problem.  It's getting frustrating

kcthegood

QueenB said:

I have some updates on the missing lives! 🙌

The issue will be fixed for players that are updating their game app from 2.29 to 2.30. Game app version 2.30 will be released next week but I don't have a specific day so please keep an eye on the App Store so you don't miss it.

If you currently have the game app version 2.29, you might still have the issue but as mentioned above, the 2.30 version will fix this.

NOTE! If you have updated your game from version 2.29 over to 2.30 and still have the missing live issue, please let me know so I can report this back to the Studio. 

I would like to thank you all for your patience while this is being worked on 🤗

kcthegood

I have version 2.30 and still have this problem 

samtrevmom

Still having issues with the update 

QueenMia

Hi everyone!

Thank you very much for the feedback on the issue. We understand it is very inconvenient and are doing our best to resolve it asap. However, it is taking us a bit of time as we need to identify the cause and find a fix. 

I'm glad to let you know however, that we believe we will be able to fix it within the next few days. 

We're sorry for the inconvenience caused and thank you for your understanding and patience. 

In the meantime, join us for some fun and extra Gold bars in our latest contests! Right here. Also feel free to give us feedback on the game and Royal Championships here

Good luck everyone and don't forget to have fun  

Cat-13

Without my lives and not getting enough fishes 1340 which is SUPPOSE to be easy isn't. Jelly saga is on standby with this glitch Queen B. It's not your fault. I just wish the owners would fix the game

David_Wolfson

After a recent upgrade, the Messages pane shows a badge with a number, but is always blank instead of showing life requests or lives given by other playess. The badge disappears after I open and close the pane, but then comes back every time I open the game. What's going on?

mhk201

Mhk201

KingChewy

Hi @David_Wolfson - welcome to our friendly community. This is an ongoing issue the studio is aware of and actively working to fix. There is an ongoing thread about this here.

https://community.king.com/en/candy-crush-jelly-saga/discussion/268291/shows-lives-on-the-envelope-disappear-when-i-open-it-studio-is-working-on-a-fix#latest

I'm going to ask our lovely CM @QueenMia to merge your post with this thread so you can follow the updates there. 🙏🏻

jojomenny

I have the 2.30 version since was released last week (on IPad), still the same problem.

QueenB

@mhk201 Aha, this is Candy Crush Jelly Saga game, this is an issue which has already been reported here. 

As this is the Candy Crush Soda Saga page, I'll move your comment to the right place so you'll get an update when the issue has been solved so you don't miss out on it 😉