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Missing ALL bombs/boosters

KEdoubleNY
KEdoubleNY Posts: 1

Level 1

I was not seeing any 'messsges' even though it show I have them.  So what I did was, clear cache and accidentally clear the game data.  After signing in with my email address, my level is back to where I left off but ALL my bombs/boosters are missing.  I have about 15 colorbombs, 12 coloring bombs, 4 doublefishs and the rest I can't remember.  Plus I got about 39 gold bars.  Most of those were from purchases though Google Play Store.  Is there a way I can get ALL my bombs/boosters back? 

Answers

  • QueenB
    QueenB Posts: 15,340

    Sorry to hear about this @KEdoubleNY :(


    We completely understand your disappointment at losing Boosters


    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the gameplay. But don’t worry, there are many ways to win more Boosters in the game!

    We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help.

    Hope this helps :) 
  • _Elsa_
    _Elsa_ Posts: 37,058
    Hi @KEdoubleNY, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Hey! Would you like to give us your opinion?