My level reset back to 1

meowwrawrr

Hello King,
can you please check my accounts, I forgot the account that has 1000+ levels.
My level reset back to 1 when I logged in to my facebook account.
Here are the email accounts that I used.

** Removed by CM - Personal information **

QueenMia

Hi @meowwrawrr and welcome to the Community

Check these tips here - That'll help you get your progress back! 

And since you're over level 1000, don't forget to add your screenshot here to get your Level 1000 badge 😉 

meowwrawrr

Hi! thanks for the reply.
But sadly it didn't fix my problem, I think I accidentally created a new profile for my king account when I tried to log in my account. Maybe that's why it reset back to 1. Is it possible to bring it back to the highest level that I achieved before?

firebombmarkus

Hi @meowwrawrr and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗