Allen not working

A77ie

Hi @firebombmarkus, Allen is not showing up for me, user id 11052917058.  Thanks!!

firebombmarkus

Hi @A77ie Do you have problems with Allen again? I am sorry for this. Please let me know what version of game do you have.

A77ie

Hi @firebombmarkus I'm not sure what version it is, how do I find that out? I'm on a Samsung Galaxy S7. Thanks!

firebombmarkus

@A77ie Go to Google Play Store, find Candy Crush Jelly Saga, scroll down to the game info and you will find the version.

A77ie

Thank you!! Its version 2.31.22

firebombmarkus

Thank you @A77ie I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Special event problem). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding.