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Why can't I get candy crush jelly to work

HappygalHappygal Posts: 3 Newbie

I've tried everything. Cleared my cachet, restarted my device, unplugged my connection Nothing I do works. I can't use the Play Store and I can't sign in. I can play regular Candy Crush Jelly on the correct level but my avatar has no face. I keep getting the

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  • SpinnifixSpinnifix Posts: 14,022 Game Expert

    Hello and welcome to our beautiful community

    You're playing on the PC with the Window 10 app, right? This is normal with Window 10. I have that in many games too. Please ignore it !! Otherwise everything is okay with you? Or do you have any peroblems?

    Please get in touch.

     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


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  • HappygalHappygal Posts: 3 Newbie

    I cant ignore it because I cant play the Royal Championship, it says "no internet connection. My internet works just fine. I also cannot sign in to the game with Facebook or email. I have tried all the above to resolve this. My next move is to Uninstaller it.

  • Miss_DaniMiss_Dani Posts: 8,613 Superstar

    廾𝗂 @Happygal, welcome to the Community!


    ℹ️ Facebook recently made a change to its platform & this means that you might experience issues when sending/receiving Lives and/or messages from Friends as well as with connection & avatars. King is aware of this issue & is working to fix it as quickly as possible.


    πŸ”»Extra Tips πŸ”»

    • If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List. This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blocked (go Here for more help & info on this).
    • If you play on a Mobile device, make sure that your Game is updated to its latest version (here are a couple of guides on how to keep your Apps updated on Android & iOS).



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