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Arena: Something went wrong message

Harrell

My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!

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nguyenanhduy1591999

Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2

Lady_Sarina

Hey Everyone,

There was also an update recently for some.

Save your game and check your device storage and updates for the game and device.

Yes clearing the cache is helpful too and the browser.

Maintenance basics are always good to check every so often.

Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)

Andres-2

@Love06 I had the same sand issue, cleared the cache and it was fixed.

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/336340/something-went-wrong

You should Read This Comment 👇

nguyenanhduy1591999

In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.

Lola_Pop

Hello Jellies,

As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.

The Arena will be opened tomorrow again- thanks for your patience!!

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/336040/royal-championship-not-working

Hi dear Welcome To Our Community

There Are something wrong.

This Issue Has Been Reported.

Please Wait For some time until studio will provide any updates on this.

Same Question Here u can Visit 👇

https://community.king.com/en/candy-crush-jelly-saga/discussion/335975/what-is-wrong-with-the-royal-championship

Lady_Sarina

Morning @AndreaG90

Thanks for the screenshots as that is helpful and Player ID's also please.

It's great that you guys have tried troubleshooting first as that too, is really helpful to know!

It's being queried for you, after the weekend we should know more. :0)

Keep in mind though, that not everyone has the RC open at the same time :0)

tinytara1970

@suzie70

I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$

All comments

nguyenanhduy1591999

Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2

nguyenanhduy1591999

Delete the cache and play

Lady_Sarina

Hi Everyone,

Great job helping one another!

This is a duplicate now and maybe a little confusing as to what suggestions have already been given. So I'll clos it.

However this link here is to the a similar conversation but with some recent answers and tips :0)

Lady_Sarina

Hey Everyone,

There was also an update recently for some.

Save your game and check your device storage and updates for the game and device.

Yes clearing the cache is helpful too and the browser.

Maintenance basics are always good to check every so often.

Andres-2

@Love06 I had the same sand issue, cleared the cache and it was fixed.

Andres-2

@nguyenanhduy1591999

I had the same sand issue, cleared the cache and it was fixed.

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/336340/something-went-wrong

You should Read This Comment 👇

Lady_Sarina

@nguyenanhduy1591999

DO you have the Arena in you game now currently? Is it working?

If not can you provide a screenshot please?

nguyenanhduy1591999

In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.

nguyenanhduy1591999

You can find still need help in the game . ME too, I can't play royal championship . But don't worry about that

Love06

I can't play royal championship. I don't know . I need help.

Thank you

Love06

Me too@Harrell

AndreaG90

Hey guys 👋 , got some great news from the Support. They fix this issue and now I can get into the ARENA. Hope this works for you too 🙏, they suggest you to sign out from game , restart your phone, then sign in again. 🍀🍀🍀🍀

For me it worked. All the best 🌹

NamTruong2001

Only 35 mins left and "Something went wrong" still appears!

NamTruong2001

Only 40 mins left and "Something went wrong" still appears.

Crazy Cat Lad

Hi @shayt33 !

I moved your post from the Candy Crush Support to the Jelly pages.

Lola_Pop

Hello Jellies,

As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.

The Arena will be opened tomorrow again- thanks for your patience!!

MrsJR

Does anybody know what’s going on? I cannot find any updates or useful information. You would think that would be the first thing that pops up for people to see..

Hardkorian69

Lady_Sarina

Please read before posting. Due to being a duplicate it will be closed