Arena: Something went wrong message

tinytara1970 · April 2021

I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$

DeepshikhaSharan · April 2021

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1546332#Comment_1546332

I am so sorry dear @headoperations but I am not saying anywhere that it is the fault on the user's end, I know it is bug! But it would actually be better, if the person can continue playing the game when the issue is under investigation and I gave links to the CCJS App not of any unofficial thing.

So, I would need you to stop posting things like this or I would be left with no other choice than talking to the CM. Lola_Pop actually confirmed with me to ask users to ask them to install the app while telling the bug is under investigation.