Game freezes

propel9

you need to make a reset button that does not lose my progress or where I freeze in the game. I notice it only freezes when I am winning. Never freezing when I am about to loose.

Colorbomb_Collector

Hello there,

I understand that your game is freezing so can you please restart to restart your game and device? After that, check if there are any updates for your devices OS and the game?

Also, could you please tell me your device model, game version and OS version?

Have a nice day!

heykel

my game freezes. Candy crush jelly. So frustrating I loose my progress. Freezing during the game, cannot do anything. Screen does not recognize it’s being touched.

heykel

IOS 18.1.1

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3240889#Comment_3240889

Hi, sorry you are having this problem. Please do a soft reset

• Log out of your game, Turn your device off and let it set for about 10 seconds. Turn your device back on and log in your game with your email and password. Do No Delete Your game. You will loose all of your boosters if you do. 

1. Please follow this link to know how to restart your device:  https://support.apple.com/en-us/HT201559
2. This link will be helpful to learn how to close an app:  https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios

• Update your device to the latest version of iOS and check for any updates for the game app

1. Check device updates guidance through this link:  https://support.apple.com/en-us/HT204204
2. For app updates please check:  https://support.apple.com/en-us/HT202180

• Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link:   https://support.apple.com/en-us/HT201656

🤗