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Jelly saga was locking up, tried the reset, now all my progress is gone. Is there anyway to get it back?
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Oh not, do a reset on your phone please.
Close your phone/pc and then turn it back on. See if you can now change your password. If not please use this link and the can help you. 👉️Contact Us
You will get your first email response. Replay back with your problem. 💕
Hi, I am sorry that happened, but that is normal. Log out of your game (be sure you know your log in information) Close your phone and then turn your phone back on. Log back into your game with your email and password and you should be on the correct level. If not play the level and do the reset as above again. 💕
Got a new phone. Lost my level of play
I can't log in as I have requested to change my password. When I click on change password nothing happens
Hi there, welcome to the Community! I understand you've lost your in-game progress.
To recover your in-game progress, you simply need to log into your account and your progress will be recovered. In case that does not work, please reach out to our Player Support using the game app to receive further assistance.
Have a nice day!
