Verify Email Address

Cosyfleece

Hi again,

My account keeps saying I need to verify my email address but nothing comes through. I have clicked the resend link, and nothing has happened all day. There is no sign of it in any of my email folders, and I can't link my account to my game progress because it's unverified.

QueenB

https://community.king.com/en/candy-crush-jelly-saga/discussion/503711/verify-email-address

Hi @Cosyfleece 👋

Thanks for flagging this and sorry to hear you're stuck in that verification loop!

If you’ve already tried resending the verification email and still haven’t received anything (even after checking your spam/junk folders), the best thing to do is to contact our Player Support team directly. They’ll be able to check your account and help manually verify your email if needed.

Here’s how you can reach out:
Tap the gear icon ⚙️
Choose "? Help Center"
Search for email issues article and select anyone and then, scroll all the way down and tap "Contact Us" at the bottom of the article.

Hope it gets sorted for you soon 😊

QueenB

https://community.king.com/en/candy-crush-jelly-saga/discussion/503711/verify-email-address

Hi @Cosyfleece 👋

Thanks for flagging this and sorry to hear you're stuck in that verification loop!

If you’ve already tried resending the verification email and still haven’t received anything (even after checking your spam/junk folders), the best thing to do is to contact our Player Support team directly. They’ll be able to check your account and help manually verify your email if needed.

Here’s how you can reach out:
Tap the gear icon ⚙️
Choose "? Help Center"
Search for email issues article and select anyone and then, scroll all the way down and tap "Contact Us" at the bottom of the article.

Hope it gets sorted for you soon 😊