Game freezed

maneveux

Hello, the game froze in the middle of a game. How can I avoid losing my progress when I can't move any blocks? 

Alex_The_Witch

Hey there. Hope you're doing well.

I'm sorry to hear you're experiencing freezing issues while playing level 4175.

Could you please try the steps below as they can help fix some technical issues you may be experiencing with the game on your iOS device:

• Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
• Update your device to the latest version of iOS and check for any updates for the game app
• Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

If you ended up losing your win streak, please feel free to reach out to our player support team, as even though we don't have the tools to reinstate your win streak manually, the team can look into compensate you for that loss instead:

https://community.king.com/en/Mod-corner/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Our team's available 24/7. Thanks in advance and have a great day! 🌞