Candy Crush Jelly Saga

Discussions
Latest news about Candy Crush Jelly Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter
Level Tips & Help
Off-topic

Level 9798 Chocolate not working Troubleshooting

Good morning, everyone! 😄

The level 9798 the chocolate isn't working again. It not clearing anything when a five comes up. Also, the color balls (the one with the dots) are not clearing any level as well. Can troubleshooting look into this? Thanks!

Have a wonderful day!!!! @Princess_Jessica @NamTruong2001 @johamilton @Haechan_17 @Snow_Rider

To Join the Conversation:

Comments

Princess_Jessica

Please try troubleshooting steps

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

If these do not help then let me know and I'll report 🙂

Cat-13

Here is an example. Your boosters aren't helping either. And with the chocolate

not working at all. This is an impossible level to win.:

As you can see, your booster contually blocks you from amking a 4. And the chocolate isn't clearing anything at a 4 or 5. I hope this post helps.

@Princess_Jessica @Haechan_17 @johamilton @NamTruong2001 @Snow_Rider @Troubleshooter