The game freezes at level 591

KyleFung

I've got full accumulated items after passing several levels. Now the game freezes and I have no choice but to restart the game. How can I get back those items?

CaramelKat

Hi there! I'm sorry to hear that your game froze on level 591. To help prevent future issues, please try the following steps:

• Restart the Game: Sometimes, restarting the game can fix temporary glitches.
  
• Update the Game: Ensure the game is updated to the latest version.
  
• Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
  
• Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.

For your lost items, if these were purchased, you can reach out to our dedicated support team to see if they can be added back to your account: https://kingcare.zendesk.com/hc/en-us#%20