Why are you cheating!!

Question

Why are you cheating by freezing the level when I was about to win? This is not the first time this has happened.

CaramelKat · Answer

Hi there and welcome to our Community! I’m sorry to hear that your Candy Crush |Jelly |Saga game is freezing when you are about to win a level and you can rest assured that this is not intentional.

Could you please follow the steps below and see if they fix the issue:

* Restart the Game: Sometimes, restarting the game can fix temporary glitches.
* Update the Game: Ensure the game is updated to the latest version.
* Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
* Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.