Boosters

Mzlangston

Why are my boosters disappearing when I have not clicked on them to use them? ALL of them from the start of the games have dwindled down to nothing. I don't like this at all. I save those for when I've been stuckk for days and the just disappeared? Not cool

QueenB

Hi @Mzlangston and welcome to the Community!

Oh no, that’s definitely not cool, especially if you’ve been saving those Boosters for tricky levels.

Boosters shouldn’t disappear just because you haven’t tapped on them. They are usually saved on the device you play on, so they can sometimes be affected by things like clearing app data/cache, reinstalling the game, changing devices, or certain device/game issues.

Have you recently changed device, reinstalled the game, cleared storage, or had any updates on your device?

From here in the Community, we’re not able to add missing items back to the game. If any of the missing Boosters were purchased, then I’d recommend contacting Player Support from inside the game so they can take a closer look.

For now, please make sure your game is updated, restart your device, and keep an eye on whether it keeps happening. If you notice a pattern, let us know here and we’ll try to help figure out what might be causing it.

QueenB

Hi @Mzlangston and welcome to the Community!

Oh no, that’s definitely not cool, especially if you’ve been saving those Boosters for tricky levels.

Boosters shouldn’t disappear just because you haven’t tapped on them. They are usually saved on the device you play on, so they can sometimes be affected by things like clearing app data/cache, reinstalling the game, changing devices, or certain device/game issues.

Have you recently changed device, reinstalled the game, cleared storage, or had any updates on your device?

From here in the Community, we’re not able to add missing items back to the game. If any of the missing Boosters were purchased, then I’d recommend contacting Player Support from inside the game so they can take a closer look.

For now, please make sure your game is updated, restart your device, and keep an eye on whether it keeps happening. If you notice a pattern, let us know here and we’ll try to help figure out what might be causing it.