Why can't I suddenly not collect any of the lives friends have sent me?

Question

Started about 4 days ago…..

redwingjim · Answer

Good morning Alex,

No clue how to screenshot……it looks like it always has…..I've been playing for years……when I click on the accept button, nothing happens……clicking on the send button does work however……play on Google Chrome on my Macbook Air…..

thanks!!!!!!

Alex_The_Witch · Answer

Hey there @redwingjim ! I hope you're doing well.

I understand you're having some trouble accepting your friends' lives. Could you please send me a screenshot of how your envelope looks like at the moment, and a screenshot/video of what happens when you click on accepting the lives?

In addition to that, which device/platform do you use to play the game?

Thanks in advance and have a great day.