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Sorry to hear this. Before I will report this, please do the following and then come back to me:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Restart
Updates: Make sure you have the latest game and device updates
Updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Memory
Connection: Try to connect to a WiFi connection instead of using cellular data
Connection
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear Cache
Android
not data
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
iOS
Please follow all the steps, replay a level and then play a new level. Let me know what happens.
