Boosters Disappeared After Reinstalling the Game

jessykayu

Hello,

I would like to ask for help with an issue I have encountered in Candy Crush Jelly Saga.

Over the past two days, I was unable to receive the lives sent by my friends through the mailbox icon on the right-hand side of the game. I searched online and found that other players had experienced the same issue. One suggested solution was to log out of the game, so I tried logging out and signing back in, but the problem remained.

I then logged out again, deleted the game, reinstalled it, and signed back into my account. However, I still did not receive the lives. A short while ago, I logged out and signed back in once more. This time, notifications finally appeared in the mailbox, and I was able to receive the lives sent by my friends.

However, I have now discovered another problem. Some boosters that I previously purchased have disappeared. The three boosters that can be selected before starting a new level have all been reset to zero. In addition, the boosters that were previously shown at the bottom of the screen during gameplay have also disappeared.

Could you please help me restore my missing boosters and let me know how this issue can be resolved?

Thank you for your assistance.

Colorbomb_Collector

Hi there, welcome to our Community @jessykayu

I'm sorry to hear that you've lost your in-game boosters as I know how important those are for your adventure. I understand your concern and I will check this for you. 

I want to inform you that boosters are saved directly in your device's memory, which always allows you to use them while playing offline. However, as they are saved directly to your device, sometimes by deleting and reinstalling the game or with an update of either your device's operating system or of the game itself, then the boosters can, unfortunately, be lost.

We never recommend storing too many free boosters on your device, as not only is there a chance they may be lost, but they can also affect the gameplay. Free items won are ''Non-refundable, transferable, exchangeable and cannot be used in any other game," and for this reason, we do not compensate any free boosters that may have been lost.

I have checked and I was able to see that our Player Support team has already sent you some in-game gifts so you can continue with your adventure.

In case these do not arrive immediately, please restart your game and check again. 

Thank you for your understanding and I hope this won't affect your gaming experience. Feel free to contact us if you have any questions or doubts! 🍬