Asked before people tried to help nothing worked . so I am try again

Question

My candy crush jelly has some how been removed on my FB shortcut page on my PC. I tried to get it back went to apps and webs found it hit view and it just shows when it was removed, Now I can play on FB games but I have no friends list and can not send or ask for lives, also lives that friends send I do not recieve. Surely someone out there or the Techs from King can cure this problem please.

Bobby5743 · Answer

MasterNoob Thank you for your advise but all it did was remove the game from the games section on Facebook, Everything is up to date as far as I know and stil have the problem of not recieving lives friends list is gone and mot anle to send lives, now my laptop had the chinese issue but it's back only full screen no friends list and not able to send or recieve. I' m only on level 4,000 amd relly would lile to proceed but it takes some spark out the enjoyment when you are not able to do some things

Harley1927 · Answer

MasterNoob Thank you for your advise but all it did was remove the game from the games section on Facebook, Everything is up to date as far as I know and stil have the problem of not recieving lives friends list is gone and mot anle to send lives, now my laptop had the chinese issue but it's back only full screen no friends list and not able to send or recieve. I' m only on level 4,000 amd relly would lile to proceed but it takes some spark out the enjoyment when you are not able to do some things

MasterNoob · Answer

Hi my friend sorry to hear this it can sometimes an issue within the game.

Please try the following lets see if it helps 💓

Force close apps and restart your device.

Check that you have the latest game and device updates

You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

If the issue persist, please,

https://soporto.king.com/contact