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My game is frozen Can you fix it
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Hi there @Ouellette1718 please also let us know how you got on and whether any of the suggestions helped.
If you are playing on computer, don't worry. You need to wait because the downloading bar may run fast or slowly.
If you are playing on mobile, try clear cache and restart the app.
Hi and welcome.
Please check below link for some help.
Thanks.
Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭