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I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
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Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
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Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
Answers
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Hi, I'm Andrea G, a big fan of this game and now I am experiencing some game issues. I cannot join the Arena. I tried with Wifi connection, then data same issue. Got the latest version downloaded, I even cleared the cache from my Android phone and still cannot join the Arena. I am attaching some screenshot from the game. Hope someone csn help me please. Thanks you in advance
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