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My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!
Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2
Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
@Love06 I had the same sand issue, cleared the cache and it was fixed.
You should Read This Comment 👇
In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.
As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.
The Arena will be opened tomorrow again- thanks for your patience!!
Hi dear Welcome To Our Community
There Are something wrong.
This Issue Has Been Reported.
Please Wait For some time until studio will provide any updates on this.
Same Question Here u can Visit 👇
Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
@suzie70
I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
I can’t even log into the arena . Every time I get the something went wrong message . I have a strong internet connection .
I bought a 24 hour ticket and I couldn’t even use it .
the problem clearly is your platform . I want a refund or an extension on my ticket that expired because the last 17 hours of that ticket ? I get the “went wrong” message .
closing due to being a duplicate
@headoperations
"However, the issue has been reported."
How many times do you said that today? LOL! 😉 How many times do you think the issue was actually reported today? Somewhere in the thousands? LMBO ... That would be my guess, maybe higher?!?! I wouldn't be surprised 🤣
I really just wanted to say I was very impressed with your vast knowledge of all things "Jelly," but, even more so with the patience you displayed regarding a couple comments directed at you today 🤫 🤐
tried to restart my phone and no internet connection?? my internet is on
Whats going on with the Royal Champion - still not fixed all day???
closing due to being a duplicate post
"Welcome to Jelly Community" House Rules and Point System Info here
closing due to being a duplicate thread
Closing due to being a duplicate
Closing this due to being a duplicate
Hi @grffxprs
Great job at helping out your Housemates!
I love the team work going on this Morning (time zones LOL)
You're right, another thread has answered this and so I will close this one as it's a duplicate!
Read before posting please and if it helps you then click on accepted answer :0)
Hi Everyone,
Yes @headoperations has given great advice and awesome to see you helping out your fellow Housemates @tinytara1970 !
Great team work guys! Gotta love that!
Any updates on this issue?
Morning @nicolegucci
Yes what @headoperations says is correct :0) (Thanks again by the way, you are always great with the Community!)
Both issues are being looked into and as it's the weekend, we will know more at a later date :0)
Any news on the Arena?
Dear @iAtomxx19 Please read the post below:
I am so sorry dear @headoperations but I am not saying anywhere that it is the fault on the user's end, I know it is bug! But it would actually be better, if the person can continue playing the game when the issue is under investigation and I gave links to the CCJS App not of any unofficial thing.
So, I would need you to stop posting things like this or I would be left with no other choice than talking to the CM. Lola_Pop actually confirmed with me to ask users to ask them to install the app while telling the bug is under investigation.
I paid for 24 hours and the clock has been ticking since the new game started and I haven’t been able to access. How do I get a refund. Someone said they posted on the main page, but I can’t find it. I would like credit for my 24 hours as this is a problem on your end.
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When is it gonna be fixed? It’s my favorite part of the game. I love to play other people. Please hurry!
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
