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My internet is strong. Every time I win, I get the error message that something went wrong! You don’t seem to have a problem taking my money when I buy boosters or more gold bars, yet when I win, something ALWAYS seems to go wrong! What the heck??!!
Me too. But I DELETE THE CACHE LIKE @Andres-2 . And I come back royal championship. Thank you @Andres-2
Hey Everyone,
There was also an update recently for some.
Save your game and check your device storage and updates for the game and device.
Yes clearing the cache is helpful too and the browser.
Maintenance basics are always good to check every so often.
Once you've done this and looked in the Help Centre or around support for advice on topics you have, then screenshots and ID's are helpful, if the issue continues! Troubleshooting tips are there for you guys and are helpful for us to know if you've tried them already :0)
@Love06 I had the same sand issue, cleared the cache and it was fixed.
You should Read This Comment 👇
In the end of game, you can find help list. If you still need help. In the end of page and send emails OR you delete the cache.
As you all know, there has been an issue with the Arena over the weekend; please accept our apologies for the inconveniences caused by it.
The Arena will be opened tomorrow again- thanks for your patience!!
Hi dear Welcome To Our Community
There Are something wrong.
This Issue Has Been Reported.
Please Wait For some time until studio will provide any updates on this.
Same Question Here u can Visit 👇
Morning @AndreaG90
Thanks for the screenshots as that is helpful and Player ID's also please.
It's great that you guys have tried troubleshooting first as that too, is really helpful to know!
It's being queried for you, after the weekend we should know more. :0)
Keep in mind though, that not everyone has the RC open at the same time :0)
@suzie70
I just replied to someone else on how to do this, but, my comment disappeared, LOL! Oh well, but, @headoperations walked everyone through it above. You need to be in the game on your mobile {or whatever platform you're using} and click the gear or star looking button. Then, click the i at bottom & scroll down to Purchases & Gold bars. Click on that topic & again scroll to bottom. It will say "Still need help? Contact us." That will bring up a form already filled in with your email address. You need to describe problem in as much detail as possible and if problem involves money spent, they will require a SS of purchase. In your case, I would also provide a SS of your timer still counting down. I'd bet they'll refund you or give you 24hrs. more when up & running again. A similar thing happened to me with the 24hrs. Unlimited and they fixed it immediately. Also, some gold bars mysteriously disappeared from my account one day and they not only refunded them, they gave me a few more for the hassle. Hope that helps & hope you get your money/hours back $🤑$
Please read before posting.
Due to being a duplicate it will be closed
Yes, not only is it not working but it changed my profile picture as well
Has anyone else had issues of it not working since yesterday?
Cannot open VS. Always play it everyday. The past 35 hrs it will not open. Only says Oops something went wrong. Please help
I keep getting an “oops!” error since last evening. What’s going on?
For the past couple days I have tried loading the arena and I keep getting an error that something went wrong. Is there a fix for this?
Continues to give message sorry something went wrong. When will this be fixed?
I’m getting a repeated error when I try to play thr tournament today. I’ve tried reopening the app, restarting my phone, and changing my wifi settings. Please help.
Dear @JustineCase, we are really sorry that you have been having this experience. The Studio is investigating this issue!
You can continue playing on your Phone or your Windows Laptop by installing the Candy Crush Jelly App! Once you have installed the app, simply log in back with the same Facebook Account you were using earlier and you can continue playing where you left off!
Here are links to download the App:
Apple-Click Here
Android-Click Here
Windows-Click Here
Hi @JustineCase
Would you please be able to provide a screenshot and your Player ID?
Also please let me know which troubleshooting steps you've done and which device you are playing from?
Is it through Facebook? Is your account synced to King account?
I keep getting the message: you have experienced an error that we are working hard to fix. Please try again in a moment.. What is this about.. been happening for almost 2 months
It wasn't mentioned about the RC so m thought this was the Facebook Issue, since it is also giving same sort of issues. Sorry for the post then.
Please read before posting, especially in the Support area.
This is a duplicate post so it will be closed
Okay house mates this will be left open to avoid duplicate posts.
Please read before posting😎🥰👍
Visit the Green Box on the Main Discussions page and read "Welcome to Jelly Community" for very helpful tips on all things Jelly.
This issue has been reported and being worked on currently.
Updates will come in time as it is not a click and fix issue :0)
Ever so often jelly really fails me. I have great internet service but it will shut a game down saying lost connection right when i win or the arena will take several trys to enter saying i have no internet available. Well ever since this arena round has begun i can't access it at all. All day when i try it tells me no internet. I've spent alot of money playing this game And at this point its gonna be money wasted cause as much as i love this game I'm close to getting rid of it. Anyone else have the no internet available issue this often?
I'll be closing this due to it being a duplicate.
Please read before posting
I will not buy the 24 hr ticket anymore. Not the first time I lost money because the app isn't working.
Hi there. Is the Royal Championship not working? When I click on the Arena tab, nothing happens! I have updated the app, but it didn’t help.
When is it gonna be fixed? It’s my favorite part of the game. I love to play other people. Please hurry!
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I am so sorry dear @headoperations but I am not saying anywhere that it is the fault on the user's end, I know it is bug! But it would actually be better, if the person can continue playing the game when the issue is under investigation and I gave links to the CCJS App not of any unofficial thing.
So, I would need you to stop posting things like this or I would be left with no other choice than talking to the CM. Lola_Pop actually confirmed with me to ask users to ask them to install the app while telling the bug is under investigation.
Dear @iAtomxx19 Please read the post below:
Any news on the Arena?
Morning @nicolegucci
Yes what @headoperations says is correct :0) (Thanks again by the way, you are always great with the Community!)
Both issues are being looked into and as it's the weekend, we will know more at a later date :0)
Any updates on this issue?
Hi Everyone,
Yes @headoperations has given great advice and awesome to see you helping out your fellow Housemates @tinytara1970 !
Great team work guys! Gotta love that!
Hi @grffxprs
Great job at helping out your Housemates!
I love the team work going on this Morning (time zones LOL)
You're right, another thread has answered this and so I will close this one as it's a duplicate!
"Welcome to Jelly Community" House Rules and Point System Info here
Read before posting please and if it helps you then click on accepted answer :0)
Closing this due to being a duplicate
Closing due to being a duplicate
closing due to being a duplicate thread
closing due to being a duplicate
closing due to being a duplicate post
Whats going on with the Royal Champion - still not fixed all day???
tried to restart my phone and no internet connection?? my internet is on
@headoperations
"However, the issue has been reported."
How many times do you said that today? LOL! 😉 How many times do you think the issue was actually reported today? Somewhere in the thousands? LMBO ... That would be my guess, maybe higher?!?! I wouldn't be surprised 🤣
I really just wanted to say I was very impressed with your vast knowledge of all things "Jelly," but, even more so with the patience you displayed regarding a couple comments directed at you today 🤫 🤐
I can’t even log into the arena . Every time I get the something went wrong message . I have a strong internet connection .
I bought a 24 hour ticket and I couldn’t even use it .
the problem clearly is your platform . I want a refund or an extension on my ticket that expired because the last 17 hours of that ticket ? I get the “went wrong” message .
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
