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Candy Crush Soda & Jelly saga crashes at launch on ipad mini 1
fedemariani74
Posts: 6
Level 2
in Support
Hello to all, I have a big problem, because I can't play no more on my Ipad mini 1 with these 2 games, that I loved so much. They crash after clicking the "play" button.
There something I can do for play these games? i also reset the ipad from scratch and only reinstalled these 2 games but they don't work.
I have Ios 9.3.5 thank you.
1
Best Answer
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No worries, thankyou for providing the info on which troubleshooting steps you've tried, that is really helpful.
Would you please provide your Player Id's for Jelly and Soda :O)
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Answers
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Hi @fedemariani74 Welcome to Jelly Community :O)
2GB minimum is the recommended storage requirements.
Check here for game crash info & it does have an Apple Article link also. Access the In Game Help Centre to receive assistance from your game info. Also check here to see if your Apple Device is compatible.
Please let us know how you go👍🌺
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Dear Lady Sarina,
Thank you for your reply.
I have a Ipad mini 1 16gb with OS 9.3.5.
Free space 11,3gb.
I saw the apple articles and yours about game requirement, so seems that I can play the game.
I can reach the menu and the game path, but when I click on play level it crashes!
I can play with the first Candy Crush saga, but not with Jelly or Soda.
There something I can do?
Thank you.
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No worries, thankyou for providing the info on which troubleshooting steps you've tried, that is really helpful.
Would you please provide your Player Id's for Jelly and Soda :O)
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My ID is 1465042814
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With an ipad2 iOs 12 can I play with them?
thank you.
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check the device compatibility link above & thank you for the Player ID. We'll look into it for you. Please remember time zones and office hours CET (open tomorrow), so we'll get back to you as soon as we know more. 👍
Thank you for your patience over the weekend 🤗🌺
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Hi @fedemariani74 you mentioned both Jelly and Soda issues. Would you please provide the Player ID for both Games/ accounts and let us know which ID is for which game please.
Please PM any other personal info like emails, as this will keep it private and safer for you 👍
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