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Progress lost with iTunes backup.

Jake_Dandy
Jake_Dandy Posts: 5 Level 2

I was on level 146 when iTunes told me I had a corrupted backup and now I'm back to level 1 as well. Any advice? Thanks!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Jake-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Jake_Dandy
    Jake_Dandy Posts: 5 Level 2

    Thank you for your response. I don't see a message anywhere though. Maybe I am being dense but could you help me find where this message would be? I don't see it in the app nor on this site. 

  • Jake_Dandy
    Jake_Dandy Posts: 5 Level 2

    Hi Jake-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

    I don't see a message anywhere though. Maybe I am being dense but could you help me find where this message would be? I don't see it in the app nor on this site.
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Jake- I have sent you another message, please log into King Care and check in the top right hand corner of the screen. Next to the profile icon. 

    Thanks! 

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