Candy Crush Jelly Saga

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I've lost my friends progress on Candy Crush Jelly.

Faye_Cooper

I still receive lives and requests, but can no longer see their progress compared to mine....??

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Johnny_Ryall

Hello,

Could you please visit these pages and run through the troubleshooting steps:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Please let me know how you get on.

Kind regards,

Johnny

Faye_Cooper

Hello Faye,
Thank you for posting.
Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.
Kind regards,
Johnny

I'm not sure how to share a screenshot of my map.....I'm on level 387 and I know I have a friend on level 396 and he does not show on my map

Faye_Cooper

Hello Faye,
Thank you for posting.
Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.
Kind regards,
Johnny

I'm playing logged into facebook on mobile and also my desktop. Both have lost my friends progress

Faye_Cooper

I'm playing logged into facebook on mobile and my desktop. Both have lost my friends progress

Johnny_Ryall

Hello Faye,

Thank you for posting.

Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.

Kind regards,

Johnny

Accepted answers

All comments

Johnny_Ryall

Hello Faye,

Thank you for posting.

Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.

Kind regards,

Johnny

Faye_Cooper

I'm playing logged into facebook on mobile and my desktop. Both have lost my friends progress

Faye_Cooper

Hello Faye,
Thank you for posting.
Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.
Kind regards,
Johnny

I'm playing logged into facebook on mobile and also my desktop. Both have lost my friends progress

Faye_Cooper

Hello Faye,
Thank you for posting.
Could you please confirm if you are playing on Facebook or mobile. Please also post a screenshot of your map so that I can look into this for you.
Kind regards,
Johnny

I'm not sure how to share a screenshot of my map.....I'm on level 387 and I know I have a friend on level 396 and he does not show on my map

Johnny_Ryall

Hello,

Could you please visit these pages and run through the troubleshooting steps:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Please let me know how you get on.

Kind regards,

Johnny

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