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Game keeps freezing up

Kells36
Kells36 Posts: 6

Level 2
in Support

Every time an ad plays, it freezes. I either miss out on a reward or lose a life. Why is this happening?

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Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,340

    Hi @Kells36 and welcome to our Community!

    Give us please a few details more: what game do you mean?

    • Jelly main board
    • Royal Championship
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  • Kells36
    Kells36 Posts: 6

    Level 2

    Hello,

    It's the Jelly game and regular Candy Crush. There's a Strawberry Shortcake add that plays then freezes. I can't close out of it so I end up closing out of the game. It only does it with that particular add. I thought logging off would give me different ads - which it did - but the game eventually showed the Strawberry Shortcake add that freezes.

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  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,340

    Hi @Kells36! I don't understand what is a "Strawberry Shortcake"!

    Is your problem related to Candy Crush Saga game? This is the "regular Candy Crush" that you say?

    If yes, you have to post your question to the Candy Crush Saga Support! It could be useful to post a screenshot as well!

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