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"You have experienced an error that we are working hard to fix. Please try again in a moment."

Yamahat_Sake
Yamahat_Sake Posts: 14

Level 2

This problem has come back again after King has solved it 4 weeks ago ( I suppose). It is exactly the same problem now. I just wonder whether the last time King has really solved the problem. Tony Mc and Lynette L both replied to my question previously that they have referred to the King Team. Below is the question I asked 4 weeks ago and is the same that I am facing now. I hope King Team can help to solve the problem, 

"After loading the Candy Crush Jelly Saga, it appears blank (black screen) for a long period and with further clicked on it, this message appears " You have experienced an error that we are working hard to fix.  Please try again in a moment."

I have tried all the method that I can think of but in vain. From using different browser and different computer, I faced the same problem with the same account - blank screen after loading. For other games like Candy Crush Soda, it worked fine on all the browser and PCs using the same account. With this I can conclude that it is only the Candy Crush Jelly Saga game that I am having this problem. FYI  I have updated all the browsers as well as all the flash players but still face the same problem. Please help."

Thank you

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