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Candy Crush Jelly saga

Dale_Sill
Dale_Sill Posts: 4

Level 1
in Support

when starting candy crush jelly the screen comes up to water plant.  but when I try it says oops something went wrong,  this happens every time I try to play game.

Best Answer

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Dale-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-)

    Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

    Let me know how you get on :-)

    Have a Jelly sweet weekend!

  • Bree_Nett
    Bree_Nett Posts: 1

    Level 1

    Hi Dale-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-)

    Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

    Let me know how you get on :-)

    Have a Jelly sweet weekend!

    The same thing keeps happening to me. I get the screen with the monkey that says "Oops. Sorry, something went wrong." I've tried clearing my cache and doing a hard refresh on the page and it still gives me the error, and then the next time I log in, it's set me back to day zero, as though I didn't play, and I am asked to revive my plant, and I don't get a candy that day. It's very frustrating. It's been happening all week. I'm using Firefox and playing on Facebook, if that matters.
  • Dale_Sill
    Dale_Sill Posts: 4

    Level 1

    Hi Dale-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-)

    Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

    Let me know how you get on :-)

    Have a Jelly sweet weekend!

    The answer you gave seems to be working thank you for your help.
  • Dale_Sill
    Dale_Sill Posts: 4

    Level 1

    Hi Dale-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-)

    Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers 

    Let me know how you get on :-)

    Have a Jelly sweet weekend!

    The fix you sent works but when I try to play from Facebook Gameroom it will not work.  I get the original problem I asked about before.  Any thoughts on why this happens?  I can play the other Candy Crush games from facebook gameroom without any problems
  • Michelle-58
    Michelle-58 Posts: 2

    Level 1

    when I try to get to the next level it wont let me buy my way through or use the help from friends it says store not available

  • Cezdiamond
    Cezdiamond Posts: 6,497

    when I try to get to the next level it wont let me buy my way through or use the help from friends it says store not available

    Hi Michelle- what is the error message?
  • Vanessa_Hottier
    Vanessa_Hottier Posts: 1

    Level 1
    Je suis au niveau 645 et malgré les mises à jour je n'ai toujours pas accès aux nouveaux mondes, pourquoi ?
  • Sue_Wilson-4
    Sue_Wilson-4 Posts: 3

    Level 1

    I can't get it to load on my facebook page but if I log in as my mom it plays on her page.   

Hey! Would you like to give us your opinion?

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