Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

I lost all my progress!

Sabina_Lo
Sabina_Lo Posts: 1

Level 1

I had lost all my progress since I connected my candy crush jelly saga to my facebook account. I was in level 160 and now i am back to level 30. Please help me with my problem :(

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Sabina- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Sabina- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Nim
    Nim Posts: 2

    Level 1

    Hi I switched into a new android device and I lost all my progress. It made me start from level 1

  • kingkemp
    kingkemp Posts: 13

    Level 2

    I can I keep the same progress with my other phone

  • kingkemp
    kingkemp Posts: 13

    Level 2

    "HOW" can I keep the same progress as my other phone ?

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome


    Question: Where do you play in FB or in King? In FB you have to save your progress and in King it is done automatically. In case you fall back to level one. No problem. Replay the level and complete it. The game will then automatically update and you will be at your current level.


    Good luck

  • Hello welcome to the community 👋

    Yes you can keep the same progress. When you download your game to your new phone log in using the same information you used on the ol phone and it should take you back in where your at in the game 😊 if you have any more questions please let me know 🤗

Hey! Would you like to give us your opinion?