Hello Deanna! Thank you for contacting King Care. We can not handle purchase issues here, due to the sensitive nature of the information King will need from you to solve it. I can give you a link, however, where you can go and get the help you need. I hope you have a nice day.                                               

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1