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I was on level 672 on candy crush jelly and suddenly I went back to level 1.. I tried everything resetting, logging in and out etc.. please help.
Hello,
Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
I had the same problem as above. My candy crush jelly was reset to LVL 1. My last played was stuck in LVL 24x. My kid was played my phone. But impossible she reset it cz need pass few verification step to reset right? Anyway to go back to my LVL 24x. Please help
Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Hello,Thank you for your post.I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.I hope this information helps.Kind regards,Johnny
Thanks for your answer.. I was actually asking on behalf of my elderly father it's not actually my Facebook. Do you need his contact details?
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What is going on with level 235. Supposed to collect orange, but no orange, and as soon as you drop to next level, NOTHING!! Literally nothing, to allow you to continue playing.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of February 18, the latest level available is 9665. Enjoy the new content and have a Jellylicious day! 🍭
